CHENMED
How nimble data and analytics solutions help doctors transform care for at-risk seniors , improving health and patient experience even during the coronavirus pandemic
We ' re looking to be proactive with technology and actually take care of patients before they get sick , not after ; and improve their lives . That ' s the ultimate goal at ChenMed .” ChenMed ’ s IT team , led by CTO Serge Perras , is aiming to transform preventive healthcare . It ’ s a mission based on relationships and putting the focus on the needs of patients not processes .
Patient-Focused “ Our mission is to develop a company culture centered around the patient and making sure everything we do - from the clinical process to the technology deployed – improves health outcomes for our patients ,” maintains Perras . He notes that , especially during the testing times of a global pandemic , reinforcing the bond and connectivity between patient and physician is of paramount importance .
The practice of medicine is very different at ChenMed , explains Perras . “ First , our primary care doctors serve a maximum patient panel of 450 , not the 3,000 + patients that so typical for family doctors working in fee-for-service practices . With patient panels just one-fifth the industry average our doctors are able to nurture amazing doctor / patient relationships . They get to earn trust with every call and every appointment .”
Perras adds : “ Patient trust is vital to any at-risk medical practice . Without it , patients are going to go frequent emergency rooms and urgent care facilities where doctors do not know them as well and where cost of care is dramatically higher .”
152 April 2021