Healthcare Digital April 2021 | Page 160

CHENMED
Healthy Partnerships The culture of positive change at ChenMed extends to the way technology partnerships have become collaborations in pursuit of providing the best healthcare outcomes . Trexin Consulting provides the strategic staffing services that allow ChenMed to scale and deal with spikes in capacity .
“ With the rate of change we ’ re experiencing it ’ s difficult to cover every competency in-house ,” concedes Perras . “ You ’ ve got to have a trusted partner that can service those needs and provide guidance . We ’ ve worked with Trexin for four years now and the quality of people they bring to the organization has been second to none . We can trust them to deliver and their flexibility and support has allowed us to take on new initiatives with confidence . They have consultants out there across the industry which feeds back great insights for ChenMed , helping us to plot our path .”
Perras notes Trexin is involved with ChenMed ’ s RPA initiative – an automation exercise netting hundreds of thousands of dollars of savings by automating manual processes . “ They pivot quickly and keep up with our agility ,” he says . “ It ' s a real success story , because going forward , not only are we reducing costs , but we ' re actually allowing ourselves to scale more effectively because we ' re massively reducing manual processes .”
RingCentral provides ChenMed ’ s video conferencing services . A long-established relationship has seen the healthcare provider working with the California-based company during its product planning and beta platform development to gain valuable insights .
160 April 2021