MFT wouldn ' t have done before , to make resources available where needed . " A huge amount of the operational teams ' time is going into supporting the clinical staff , seeing how far and how fast we can go with change to support what they need to do . That ' s brought a massive amount of goodwill and we ' ve seen it right across all of the NHS , with teams helping out other teams , even though people are tired ."
One of the most obvious changes has been implementing virtual consultations , which happened very quickly despite the challenges . " We were able to set up some of the infrastructure and train clinicians on how to use the portal before we had all of the equipment , as some of it came behind because there were delivery delays ," Dr Devlin explains .
Despite this , clinicians adopted it with ease , and it was rolled out in a peer-to-peer way . Another benefit to implementing telehealth was that it forced MFT to confront issues with wifi connectivity in parts of its buildings . " People put up with the fact that they don ' t have signal on their phone or can ' t get emails in a certain part of the building , but when you try to do a video consultation all of a sudden you see how problematic it can be . So it has flushed some of these issues out ."
Now that it ' s been implemented , she believes telehealth is here to stay . " Younger
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