WORKFORCE OPTIMISATION

The National Health Service ( NHS ) is an example of this . " We worked on a major NHS contract for the pandemic response that was all around shift bidding , so pushing out shifts to remote workers so they could identify who can work at which times of the day . Automation of processes is absolutely key for things like shift swaps , booking holidays , recording and managing time off in lieu ( TOIL ). This enables employees to have visibility of this , but also manage it proactively " he says .

" There ’ s a real opportunity here in terms of retaining and recruiting people , because that ' s going to be a major challenge in healthcare as we emerge from the pandemic - people will feel exhausted and perhaps want to do something different " Crossman adds .

ROBERT CROSSMAN DIRECTOR , WORKING TIME SOLUTIONS

Established in 1994 , Working Time

Solutions originally focused on manufacturing before moving into other sectors including utilities , transport and healthcare . The company specialises in helping organisations plan , manage and monitor shift working through a mix of expert consultancy and technology .

" We started out as a consultancy provider , helping organisations design new rosters , new shift patterns , and new ways of working to implement against demand profiles ," Director Robert Crossman explains . " Over the years , we ' ve developed our own technology suite that does the planning but also the proactive day-to-day management as well ."

A trusted firm for the UK ' s public sector , they have worked with several NHS ambulance services as well as Unilever , INEOS and Emirates Aluminium . Most recently they ' ve secured a multi-year software-as-a-service ( SaaS ) contract with global medical technology company Siemens Healthineers .

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