NHS NATIONAL SERVICES SCOTLAND
Flockhart ’ s team was responsible for making sure that the infrastructure that underpins the information capture systems was in place . Information from this system such as COVID- 19 infection rates and deaths , was the critical intel provided to the Scottish Government daily , informing the daily stand up ’ s by First Minister Nicola Sturgeon . Flockhart explains , “ The data has to be provided early each day in order to go through further processing and scrutiny so the availability of these systems is of critical importance to ensuring that information being given to the public is accurate and verified .”
During the rapid establishment of NHS Scotland Track and Trace , there was rapid recruitment , training and enablement of several thousand ‘ home-based ’ contact centre staff . Flockhart says , “ We had to ensure staff were connected to the case management system via the cloud telephony deployed onto their desktop . Quite often , we would be looking at very large numbers of agents coming on board at very short notice . There would be hundreds of people on a Friday that would need to be enabled for a Monday morning , so a lot of work for my team would be making sure that all these things were in place and functioning properly ."
STEVEN FLOCKHART TITLE : DIRECTOR OF CLOUD ENGINEERING & OPERATIONS
INDUSTRY : HEALTHCARE / TECHNOLOGY LOCATION : SCOTLAND
Steven Flockhart is a professional
Technology & Change Executive who leads the Cloud Engineering & IT Operations function . Steven has spent time working with well-established companies such as Royal Bank of Scotland , Sainsburys Bank , Lloyds Banking Group & Tesco .
After spending more than 20 years in Information Technology Services , Steven has delivered large scale Transformation and Technology change programmes with a strong focus across Public and Private Cloud Services , Data Architecture , Data Science and Advanced Analytics .
“ I ' m immensely proud of what our board , and NHS Scotland have done throughout the pandemic . Most of all , I ’ m naturally really proud of my team ”
STEVEN FLOCKHART DIRECTOR OF CLOUD ENGINEERING & OPERATIONS , NHS NATIONAL SERVICES SCOTLAND
EXECUTIVE BIO