Salesforce is redefining life sciences operations with AI agents that bolster clinical coordinators, care teams, and medical reps with digital labour.

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In an industry where precision meets innovation, life sciences organisations face mounting challenges. From managing clinical trials to enabling compliant commercial operations, companies are generating vast data volumes while navigating evolving regulatory demands. Enter Agentforce – the agentic AI solution from Salesforce which is helping to revolutionise how life sciences companies operate.

Agentforce represents a fundamental transformation in workflow management. Deeply embedded within and native to the Salesforce platform, it functions as a digital workforce that reasons over data and leverages workflows to take autonomous action, relieving overwhelmed teams of repetitive tasks.

Intelligent Engagement Across the Value Chain

For life sciences organisations, Agentforce builds on top of Life Sciences Cloud – the end-to-end, intelligent engagement platform spanning clinical, medical and commercial operations. This combination enables pharma, biotech, biopharma, consumer health, animal health and medtech companies to foster healthier interactions with healthcare professionals, partners and patients through datadriven, compliant innovations.

The system handles both structured data( CRM, APIs, third-party apps) and unstructured data( such as emails and conversation logs), which now comprises 90 % of enterprise information according