SA HEALTH

phone and see if they could help us . We aren ’ t the biggest state in Australia , and for a lot of international companies , we are on the other side of the world . So if we want to be a key customer , then we need to think differently because it ' s not necessarily going to be about scope and scale . I think the fact that we really built those relationships up really helped us throughout , and I hope to maintain those moving forward .”

Automating for Better Contract and Relationship Management Andrea highlights how tighter contract management allows for better relationship management .

“ Facts and data enable you to have these relationships because you want to be able to be clear and quantitative . We want to have contract management meetings , agendas and minutes and action logs and all that good stuff because that ' s the foundation . And if you can get those things right , then it allows you to be able to do some of the more innovative work .”

“ Is that an area we could improve in ? Absolutely , and the technology piece for me is really key . I want us to automate as much as we can because I want contract management to be not just about talking to suppliers and having contract management meetings but going to talk to our customers . Actually getting out into the hospitals and talking to the nurses and doctors , the endusers . To be able to do that , I need to make time , which means I need to automate what I can so I can get out there .”

In terms of long term plans , Andrea wants to continue to leverage technology for easier ways of working . “ I want to come in in the morning , click a button and see a supplier dashboard with colour coding and early warning signals where we can see any

ANDREA ANDREWS EXECUTIVE DIRECTOR PROCUREMENT AND SUPPLY CHAIN MANAGEMENT , SA HEALTH

136 June 2021