Sutherland Healthcare provides the human touch to any stage of a digital journey . They do this by combining a human-centered design with the scale and accuracy of real-time analytics , Artificial Intelligence ( AI ), cognitive technology and automation .

“ We serve clients across the spectrum from backoffice processes , through to the end-of-customer experience and along the way , leverage big data and deep analytics ”, said Matthew Collier , CEO of Sutherland Healthcare .

Founded in 1986 , Sutherland Health Solutions is a global organisation covering 144 countries with a team of 38,000 professionals conducting more than 43 million transactions each month . They work with businesses across a broad range of industries , from healthcare to hospitality and banking to retail .

“ We bring a deep domain expertise to each of the industries , particularly in healthcare ,” commented Collier who stresses they meet their clients wherever they are on their digital transformation . “ From the earliest spectrum of outsourcing through to the point of cloud , we can meet them .”

For 12 years , Sutherland has been a partner of Northwell Health-New York ’ s largest health system serving 11 million people . “ This has been a true partnership and the outcomes have been really impressive ,” said Collier . “ I am looking forward to taking our partnership to the next level in this new era of big supercharged data sets , data lakes and deep analytics .”

The company heritage of being a “ future-ready organisation ” came to fruition during the pandemic . “ By having deeply digital technology enabled service in the RCM arena , we were able to flex up and down with demands from our clients ,” said Collier .

“ Sutherland is , at its heart , a tech enabled services company and that gives us the edge when the best solution is neither a technology or services solution , but rather the hybrid of the two .”