“ At MVP we want to be able to resolve and provide services that will help patients manage their health ”
HOSPITALS
“ At MVP we want to be able to resolve and provide services that will help patients manage their health ”
KIMBERLY KILBY VP & MEDICAL DIRECTOR OF HEALTH & WELLBELLING , MVP
always have the option for an in-person interaction , but by making sure that those options and services are going to be connected and coordinated to the rest of their care , we can add value , convenience and safety to the lives of patients .”
Over the next year at MVP , the company will continue to use its large objective data set , on the customer needs that remain unmet .
“ We want to be able to close those gaps in care for people and at the same time , resolve and provide services that are really helping them manage the jobs that they are trying to do related to their health ,” said Kilby . “ That is essentially already mapped out for the next year in terms of our customer experience with Gia , which is our experience of being a customer . But as customer needs are going to change , Gia is evergreen and will continue to change and evolve as people start to do things differently .”
At MVP , by focusing on the customer first , the health plan can make sure they don ' t miss the mark and ensure that services are valuable to their members and that is what the world needs post-pandemic . healthcareglobal . com 41