“ I ' D SAY THE BIGGEST DEVELOPMENT WITHIN MY CAREER AROUND TECHNOLOGY HAS REALLY BEEN A FOCUS ON PATIENT-FACING TECHNOLOGY ”
BOULDER COMMUNITY HEALTH and outpatient care was 78 times higher than in February 2020 , McKinsey found . Around 40 % of surveyed consumers stated that they believe they will continue to use telehealth going forward , up from 11 % of consumers using telehealth prior to COVID-19 .
Jefferies added : “ We ' ve had to retain all of the previous responsibilities , but we ' ve really had to expand into consumer technology , which healthcare was not focused on years ago . But I think more recently we ' ve made that shift and now we look at our technology and consider our patients the primary user of those technologies .”
Using technology to help navigate the COVID-19 vaccine rollout An unforeseen challenge facing Boulder Community Health in the past year was the COVID-19 vaccine rollout . This relied on huge amounts of data , presenting a new technological hurdle to overcome .
“ I ' D SAY THE BIGGEST DEVELOPMENT WITHIN MY CAREER AROUND TECHNOLOGY HAS REALLY BEEN A FOCUS ON PATIENT-FACING TECHNOLOGY ”
MICHAEL JEFFERIES VICE PRESIDENT & CHIEF INFORMATION OFFICER , BOULDER COMMUNITY HEALTH
“ Our key strategies have really been to move quickly and prioritise accordingly . The vaccine rollout came very quickly and then evolved as we added boosters . And logistically , if you think about the technology that is needed there are things that you have to build out in the systems such as pediatric dosing and matching the vaccine manufacturers correctly ,” Jefferies said .
Adding to these rapid changes , Cole noted : “ During this time , it was critical to be able to have the agility to get a lot of these tools changed . This allowed us to respond quickly and by enabling our staff to be remote , our productivity increased in many ways .”
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