NY CANCER & BLOOD SPECIALISTS
“ AI is a trend everyone is talking about , and is a crucial trend for companies seeking to reduce costs and free up staff for new tasks so they can instead focus on patient care ”, says Riley . “ Although some people may fear job losses , RPA can automate tasks such as data entry and onboarding new staff . It is estimated that around 15 % of jobs can be automated , making RPA a valuable tool for streamlining operations .”
Digital patient engagement has become increasingly important in the delivery of patient-centred care . By leveraging technology , NYCBS can provide a supportive environment that helps patients and their families through every step of their journey . “ The big hospital systems have all the pieces in place , including a patient portal and a system that collects demographic and clinical information ,” says Riley . “ Small healthcare facilities or private practices may use different companies for practice management and EMR . However , digital patient engagement is becoming more important , and patients expect to have access to their information and be able to communicate with their healthcare provider through a patient portal .”
Data security is important , especially in medical work , and Riley says there are many measures in place , such as following HIPAA rules and regulations , yearly security risk audits , and knowing where the data is going .
“ EMRs and practice management systems are mostly in the cloud these days , so data security is not completely in our control ,” says Riley . “ Security has become a big part of HIPAA , and with the rise in cybersecurity prices due to breaches , it has become even more important .”
Though Riley comes from a digital marketing background , he says some qualities and experience have been useful in his new career in technology management . “ Solving problems creatively has been helpful ,” says Riley . “ I think it ’ s important to come up with solutions by thinking outside the box . There are always problems , but if you can work on figuring out how to solve them , it ’ s tremendous .”
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