“ If you have this then your job becomes easy . I love working with good people , because this is what allows trust to flourish , and trust is a key thing . Good people simply need pointing in the right direction ; you can trust that their talent and judgement will get the job done .”
With the right people already in place , the future looks bright for Converge International , Porter feels , and says omnichannel will figure large in its plans .
“ Much of what we do going forward will be expanding our omnichannel offerings – portals , portals and more portals ,” he says . “ We ’ ve done most of the foundation work , particularly in migrating to the cloud and in stabilising our systems on AWS .”
He adds : “ From here , it ’ s about providing enhanced services to our consultant base , our customer base , and to those who use our services . We ’ ll be offering a new customer portal , a new consultant portal and enhanced client self-service . In short , we ’ ll be easier to work with , and it will be easier to consume our services . healthcare-digital . com 181