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“ It ’ s about taking people on a journey with you and managing everyone ’ s different views and insights . It can be a challenge , but as soon as we can get the majority onboard with transformative change for the better , the rest of the organisation will follow .”
Driving digital change at the NHS Of course , as a state-run service , driving technological transformation is dependent on operational costs . How much can be spared on digital change without compromising patient care costs and staff wages ?
“ You can ’ t just keep switching technology on for the sake of it ,” says Raynes . “ You ’ ve got to look at what technology you ’ re going to turn off before introducing something new .
“ It ’ s also about asking what you can afford to turn off while continuing to maintain safety standards and keep the lights on . Around 80 % of what my team and I do is simply keep the lights on and make sure our technologies are working efficiently . About 15 % -20 % of our work is around transformational capability .” Transformation itself is by no means enough to warrant wholesale change either . As Raynes notes : “ It ’ s important to look at the objectives of the organisation and the problems we may have , then come up with technological solutions to solve those problems .
“ Today we hear a lot about new technologies whether it ’ s Gen AI , robotic processes or intelligent automation . While they ’ re all exciting , the job of any CIO is not
216 May 2024