Healthcare Digital October 2026 | Page 53

HOSPITALS

IN A RECENT CONSUMER HEALTH SURVEY BY EY

76 %

OF THOSE SURVEYED PERCEIVE AI TOOLS AND SEARCH ENGINES TO BE RELIABLE SOURCES OF HEALTH INFORMATION

The role and functionality of Electronic Health Records( EHRs) is evolving at a dizzying pace. AI is transforming both how patient data is stored and how healthcare staff and patients interact with clinical data. This technological evolution is completely overhauling the capabilities and sophistication of these systems, steadily rendering them unrecognisable from their original iterations.

This transitory state is exactly why EHRs have become such a hot topic across the healthcare sector. The specifics of their future trajectory remain uncertain, but industry figures with inside knowledge of the technology’ s development are keen to share where they think it is heading.
Passive documentation to active intelligence A recurring viewpoint is that EHRs are being fundamentally repositioned – from a passive system of documentation into an active, intelligent platform embedded in the work of care itself.
Michelle Carmen, Global EHR Practice Lead at EY, describes this transition most explicitly, saying EHRs are evolving“ from systems of record into intelligent platforms that actively support care delivery, operational decision-making and patient engagement.”
She notes that the EHR increasingly functions as“ the central hub that connects clinical systems, revenue cycle platforms, patient engagement tools, diagnostic technologies and emerging AI capabilities.” healthcare-digital. com 53