DIGITAL HEALTHCARE
T elehealth has moved from convenience to necessity for millions across Britain – and few people have a clearer view of that shift than Georgina Howe. As CEO of Teladoc Health UK, she leads a business that connects primary and secondary care across more than 30 specialties, reaching over 40 million NHS patients through 24 / 7 GP access, mental health support, physiotherapy and specialist pathways for conditions ranging from dermatology to menopause and cancer.
In a market where NHS backlogs and rising private insurance costs are reshaping how people access care, Teladoc has positioned itself as a scalable, employer-backed alternative.
Georgina works closely with clinical, technical and operational teams to keep care quality high while building a sustainable business for the future – and much of her focus now lies in how clients’ needs are evolving.
“ I’ ve always been passionate about health and wellbeing, and what attracted me to Teladoc Health was both the strength of the people here and the opportunity to help shape how healthcare can become more accessible and better connected,” she says.
Georgina shared insights with Healthcare Digital on telehealth demand, how virtual care delivery has shifted in recent years and where she sees remote care heading next.
“ Virtual care has moved from being a convenient extra to being part of how a lot of people get seen at all”
Georgina Howe
CEO Teladoc Health UK
Q. OVER THE PAST 12 TO 24 MONTHS, HOW HAS TELEHEALTH DEMAND CHANGED?
» Demand has definitely grown, but the more interesting change is why. NHS waiting lists have come down from their peak, but they remain higher than they were before the pandemic.
Alongside that, private medical insurance keeps getting more expensive and employers are looking more critically at what they’ re actually getting for the money they spend. As a result, virtual care has moved from being a convenient extra to being part of how a lot of people get seen at all.
One shift we can quantify is how people interact with our services. Around 92 % of our users now use digital channels for the administrative side of their care, such as accessing and booking services, with only a small minority preferring to contact us by phone.
That reflects a broader expectation that accessing healthcare should be simple and convenient.
88 October 2026