PROVIDENCE
however , the use of technology has had a positive impact by alleviating the level of employee burnout through tools like Microsoft Teams , allowing Providence to adapt to the remote work environment where possible , and technologies like ambient artificial intelligence , to reduce the amount of administrative work for frontline caregivers .
Providence has built very strong partnerships with technology leaders such as Microsoft and Nuance , and through them , has access to vital technology with impressive consequences for their healthcare outcomes .
" Nuance has always been a trusted partner of ours ," says Moore . Providence has used Nuance ' s tools , such as Dragon Medical One , for a long time - a speech recognition tool , which allows clinicians to dictate their notes using only their voice . " But what we ' re really partnering with them on is ambient clinical intelligence ( DAX - Dragon Ambient eXperience )," he says . DAX allows a caregiver in a clinical setting to speak naturally with a patient while it automatically documents the encounter and annotates it into the health record for the caregiver ' s edification .
Moore says : " This technology really allows for that natural interaction between a caregiver and a patient , and all that administrative work of adding information to the health record is done automatically , in the background ."
What ' s more , this ambient tech is able to transform everyday language into professional medical terminology , where , for example , it may detect the words ' heart flutter ' and automatically translate it into ' cardiac arrhythmia ', or ' fast heartbeat ' into ' tachycardia '.
There are several subsequent benefits to this technology . Firstly , it demonstrably increases productivity . But a more powerful effect is , that it allows for that natural interaction of the caregiver and patient , which is recognised in medical literature as having a significant positive impact on patient outcomes . " This allows the caregiver to practise their craft , which is , fundamentally , patient care and delivery ," says Moore . " Our estimate is that a caregiver spends 40 % to 60 % of their time doing administrative work , so anything that we can do to relieve that burden is huge ."
Providence , Nuance and Microsoft : A Triad of Excellence Early this year , Nuance was acquired by Microsoft . Providence already had a strategic partnership with Microsoft , thus this acquisition really allows for Providence ,
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