TECHNOLOGY
50
The health insurance industry is undergoing a rapid transformation . Escalating healthcare costs amidst a diverse global demographic has presented a multitude of challenges for insurers in meeting member needs on a global scale . Moving towards a consumer-centric healthcare model , patients are demanding increased control and cost transparency , as well as services which are further connected and accessible through the implementation of new technologies .
One of the industry ’ s largest and most prominent international health benefits providers , Aetna International has developed world-class health management solutions for governments , corporations and providers worldwide , providing health benefits to more than 800,000 members . Part of Fortune 100 company , Aetna , the business has stepped up its game in the development of products , services and programmes to cater to its international market .
Running the company ’ s evacuation service , Medical Director , Mitesh Patel remains passionate about providing exceptional member support , which includes keeping abreast of all new health trends and technologies . Still practising in emergency medicine , he explains that its evacuation services remain a unique selling point for the business .
“ Our evacuation business is completely in-house and decisions are made in real time . I also oversee the care management programme , ensuring that members get the right treatment , at the right place and at the right time ,” he says .
DECEMBER 2018