for the algorithm to analyse huge sets of data which we as humans simply can ’ t do and to create a personalised plan for every individual ,” says Patel .
This revolution is already underway with many partnerships established in 2018 . From Amazon , JP Morgan and Berkshire Hathaway joining forces , to vertical integrations of providers and insurance companies such as Cigna , Express Scripts and CVS Health ’ s US $ 69bn acquisition of Aetna , the industry is set to undergo tremendous growth .
“ The main aim of all of this is going to be to build a healthier world and to benefit our members by offering a local solution . We need to have a personal relationship with our members at their time of need . By doing that , we ’ re touching upon the vulnerable , yet we ’ re delivering a phenomenal service ,” adds Patel
“ It ’ s not just being a pure health insurance company , but to be seen to be bringing effective care directly to the member and making them engage with us , to lead a healthier life and actually change behaviours . It ’ s a combination of doing what we ’ re really good at doing , but also a focus on improving the member experience .”
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