LEGACY COMMUNITY HEALTH
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“ THIS YEAR HAS BEEN REALLY CHALLENGING . WE HAD A LOT OF PROJECTS ON OUR PLATE COMING INTO THE COVID-19 CRISIS IN MARCH , AND THEN THE CRISIS DEMANDED WE QUICKLY SHIFT PRIORITIES TO REMOTE PATIENT CARE AND WORKING FROM HOME ”
— Robert Tennant , CIO , Legacy Community Health ,
care in the Texas Gulf Coast region . Tennant , who joined Legacy in August of 2019 , has been at the forefront of the organization ’ s efforts to adapt , react and overcome the challenges , both of a global pandemic and of delivering quality healthcare to the underserved patients it serves throughout the Gulf Coast region . We sat down with him to learn more about harnessing digital transformation to support Legacy ’ s operations , and how to create a customer service-facing culture during the COVID-19 crisis and beyond .
When the COVID-19 crisis hit the United States in March of this year , Legacy , like many other providers in the industry , was almost entirely focused on in-person medical care . “ Our first concern was figuring out how we were going to continue to deliver the care that patients need ,” Tennant explains . “ It was obvious that the first thing we needed to roll out was a telehealth
JANUARY 2021