“ VIRTUAL VISITS HAVE DRASTICALLY CHANGED THE WAY MEMBERS OF OUR COMMUNITY RECEIVE HEALTH CARE ”
— Robert Tennant , CIO , Legacy Community Health ,
and how best we can serve those needs with technology .”
Both during and beyond the pandemic , Tennant notes that his number-one initiative is the creation of a culture of customer service . “ I want my team to feel like their work is meaningful . I want them to feel safe . I want them to feel like they can make suggestions and be confident that they ’ ll be heard . And I want them to be able to go home at the end of the day and separate themselves from work . I want these things for everybody , including myself ,” he says , stressing that , “ If we don ’ t get the customer service element right , it ’ s going to undermine every other aspect of the culture that we ’ re trying to create .”
23 healthcareglobal . com