How robotic process automation is helping healthcare providers overcome the challenges of the pandemic .
Within days of the COVID-19 pandemic being declared , robotic process automation ( RPA ) became an essential day-to-day tool for many healthcare providers , rather than a longterm aspiration .
For organisations suddenly burdened with staff shortages and other constraints caused by the COVID-19 crisis , the benefits of automation were no longer purely about making cost efficiencies , but about building resilience .
Tasks like billing , processing claims , managing patient records and other repetitive , time-consuming tasks are well suited to software bots , as they can help free-up time for healthcare staff to spend with patients .
“ Healthcare organisations have these very complicated types of billing and claims processes , that involve reworking the claims and making sure that codes are properly applied . That ’ s just so much manual data entry , checking of records , sometimes checking of actual scans ,” says Roberto Valdez , Director of Cybersecurity Automation and Risk Advisory Services at Kaufman Rossin , an advisory firm for US businesses .
51 healthcareglobal . com