SOLVING COVID-SPECIFIC CHALLENGES
A study by Gartner carried out in May 2020 found that while only 5 per cent of healthcare providers had been investing in RPA before the pandemic , 50 per cent plan to do so in the next three years .
This makes sense given that RPA has emerged as an almost tailor-made solution for the challenges of COVID-19 . Consider staff who routinely carry out admin duties having to self-isolate for two weeks , along with the increased numbers of patients passing through a hospital . Automation can take care of the increase in patient scheduling and
“ These are the areas where RPA has the biggest opportunity and can make the biggest impact , and the pandemic will continue to drive adoption ,” Valdez says .
One example is Indian insurance firm ICICI Lombard , who now used cloud-based automation driven by AI to process cashless claims requested by hospitals . Data like doctor ’ s diagnoses and treatment plans are fed into the algorithm , which decides whether to accept the case , while a machine learning algorithm decides on the claim appointment cancellations . amount . A process that once took 4 53
TOP 5 RPA PROVIDERS IN THE HEALTHCARE SECTOR
1 . WIPRO
2 . UIPATH
3 . BLUE PRISM
4 . FEAT SYSTEMS
5 . CSI hours to do manually , now takes 90 seconds .
SOLVING COVID-SPECIFIC CHALLENGES
RPA has also been deployed to solve specific problems that have arisen as a result of the pandemic . COVID-19 testing requires a substantial amount of repetitive admin , including finding and registering patients in the system , correctly labelling test kits for collection and analysis , and logging test results , in some cases into a national database containing millions of other entries . Additionally , there is a huge demand for tests that have created backlogs in many
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