THE HEALTHCARE INDUSTRY is changing by the minute . With big tech players like Amazon taking their place in the ring , an historically significant sector is forced to move with the times . This is what excites Bill Anderson in his new role heading up the healthcare segment of global business process outsourcing company , Intelenet Global Services . “ It can be overwhelming ,” he admits , “ because it changes the playing field on a weekly basis – but that ’ s exciting . You feel like the industry is finally starting to get it .
HEALTHCARE STRATEGIES
THE HEALTHCARE INDUSTRY is changing by the minute . With big tech players like Amazon taking their place in the ring , an historically significant sector is forced to move with the times . This is what excites Bill Anderson in his new role heading up the healthcare segment of global business process outsourcing company , Intelenet Global Services . “ It can be overwhelming ,” he admits , “ because it changes the playing field on a weekly basis – but that ’ s exciting . You feel like the industry is finally starting to get it .
“ I ’ ve been in the BPO industry as it has evolved on and off for the better part of about 26 years ,” Anderson explains . After 15 years in operations , he moved into client management , strategic client development and finally new business development . Having gained more BPO experience , including dealing with “ call centre , billing , enrolment , claims appeals and grievances … to really develop a more consistent operating model ”, Anderson was persuaded by CEO Bhupender Singh to make the move to Intelenet .
It ’ s a new challenge . The company offers a broad product suite , centred around TAP ( technology , applications and process ), which he had to familiarise himself with . “ We really have such a broad set of tools from a technology perspective that we can offer as far as analytics and process consulting ,” he explains .
However , Anderson is unfailingly enthusiastic about his new role , in particular working with Intelenet ’ s India team . “ There are some individuals over there who I have worked with in the new business development arena , which in the past has been more siloed off . Developing some partnerships with key individuals has helped enhance their understanding of the US healthcare market and how to get the message across to potential clients . That ’ s been a highlight – they now feel very much part of what is a coordinated effort within the healthcare space .”
LOCAL SERVICE ON A GLOBAL SCALE
With physical presence in the US , India , Philippines , Latin America and beyond , how do all these parts remain cohesive ? For Anderson , it ’ s about ensuring each individual is aware of their important role . “ Along with the team in India , every week we have an
26 June 2018