HEALTHCARE STRATEGIES
500 FTEs ( full-time employee hours ) from this business . We ’ re going to keep cashing that cheque .’ No , we leverage the technology suite and turn it into 300 . It costs us revenue but we develop a relationship that in two or three years is twice the size .”
The rapid pace of change makes predicting what ’ s next for BPO hard , especially in healthcare . “ It depends what day it is right now ,” Anderson says . “ Throughout my career I ’ ve never seen a period with more activity from the merger and acquisition perspective before . It will force organisations to start making truly patient and member-focused decisions . Amazon is a logistics genius , and now they ’ ve decided to enter the healthcare space . Organisations that are part of these acquisitions will have to change their delivery models , and those competing in the space will have to quickly become better . If organisations are not genuinely prepared to change their delivery models by leveraging companies like Intelenet , it will be a very painful couple of years .”
34 June 2018