Healthcare Magazine June 2018 | Page 68

ability in the staffing of our nurses is about understanding our patient ’ s needs . Honesty , accountability and integrity of care is paramount for us to be successful ,” comments Shah . “ Not only do we own and operate a pioneering tertiary care hospital , home healthcare is an expanding part of our portfolio . We expect this to get greater traction in this region .”

Housing an impressive portfolio of services , Fakeeh Care ’ s operations are firmly underpinned by new digital tools , which have enabled medical staff to deliver care which is not only compassionate and patient centered , but grounded in disruptive technologies .

“ I ’ m a firm believer that you need some disruptors to your model to kickstart some thinking . It ’ s very easy to become complacent ,” explains Shah . “ Things are very different now , you can use telemedicine , tele-reporting , telediagnostics . We see opportunities in tele-health , tele-radiology and also tele-oncology . I welcome new disruptors if they have something positive to provide to the sector .

“ Whilst a number of other industries have embraced the digital age , healthcare seems to be lagging behind across many geographies ,” he continues . “ The difficulty , I suspect , is that because healthcare provision has tended to be more publicly based , there tends to be a reluctance to engineer acceptance of greater digitalisation and greater technology use .”

However , through the use of decision-making software Yasasii , nurses , doctors and pharmacists at Fakeeh Care are fully supported through driving quality , patient safety and positive patient outcomes , while also building professional skills . “ It ’ s a unique software which encompasses elementary decision-making support for physicians to make sure that they don ’ t make an error in their diagnosis , as well as ensuring the correct medication is provided . It ’ s a very powerful tool ,” explains Shah . “ In the future , we would like to see it connect with external providers . For example , where we see our patient in a primary-care centre making a booking , using the same software , it will enable the patient journey to be much smoother and stress-free . The

68 June 2018