CHUM
CANADA diseases for better patient care .”
“ While this is a huge megahospital development of some 3 and a half million square feet and quite vertical , it ’ s also a huge transformation of the hospital ’ s operations ,” added Landry . “ We ’ ve gone through a very complex , very thorough , multiple years of planning — looking at our work processes , new technologies , looking at how we can become more efficient at delivering care , so you know , there ’ s a large focus on this massive transformation that we have to undergo to move into this new teaching hospital complex .”
Communication challenges Even though the hospital will be ready to welcome its first patients in fall 2016 , “ we have to start communicating from now on with our patients . First of all , we have to promote the project as a major healthcare project . Secondly , we also have to reassure the patients and our employees about the transformation and the move . Since some patients will have their next appointment in more than a year , we have to plan ahead and find the best way to inform them as to where and when it will take place ”, explained Irene Marcheterre , Communication and Information Access Director .
The construction site of the new CHUM is located in downtown Montreal which is an urban district , next to Saint-Luc Hospital ; therefore communication programs for the community ( residents and merchants of the area ) and for the medical team of the existing hospital where prepared a few years ago and are still being applied .
The management of the negative or even harmful impacts ( street closures , noise ) had to be well planned and consider community sensitivities . “ Therefore , we have special meetings for the locals twice a year where we provide information about the evolution of the project and respond – with the builder – to the questions from the public . We also plan other types of activities to facilitate our integration and to participate to the area revitalization ”, said Irene Marcheterre .
There are also some communication challenges
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