“ We operate as a technology division that is innovative , customer focused and one that can go out in front and communicate ”

- Christa Barclay , Strategy , Performance Management & Innovation Program Manager , Office and ACIO

change management . Through visiting and communicating with every last one of the organisations internal customers and community leaders , Raby was faced with a challenging situation .

“ There were some very skilled people that were not positioned in the right places to align with their strengths and skillsets in order to drive growth in the organisation ” she says . “ So , I attracted a team of innovative thinkers to focus on the back-end work while I focused on change management and customer relationship .” This team , aka “ The SPI Team ”, consists of strategic individuals that actually function

118 November