UCSF HEALTH
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“ Every patient is unique and they are our number one priority ”
— Jake Limbert ,
Director of Supply Chain Operations and his team a fresh slate to drive efficiencies and cost savings . In doing so , the team had two focuses : the first was the customer and the second was generating operational data .
“ First , we determined , having learned from previous successes and failures , what the customer expected from us and what they needed in order to deliver the quality care that our patients deserve ,” explains Limbert . “ We were able to listen and figure out what worked and didn ’ t in the previous care area and then adapt and create new workflows , meaningful periodic automatic replenishment ( PAR ) levels and service level agreements ( SLAs ).
“ Secondly , we built a very robust and intricate set of data ,” he continues . “ In order to achieve the previously established automation , we had to engage MMIS and our vendors to ensure the efficiencies would be mirrored in another facility .
“ We devised new shipping locations and schedules aligned with our new docks for optimal transport up to the unit . For example , right now a technician will transmit an order and in less than 12 minutes the vendor will have it . They can pick it and then it will show up the next day at that room in fewer than 24 hours .”
With 78mn products delivered annually at UCSF , its supply chain operation is mammoth in scale . Now , as the organization expands ,
OCTOBER 2018