Changes that Covid19 has made to healthcare
Changes that Covid19 has made to healthcare
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“ direct to guest ” technology . “ We ’ re very intentional about the word ‘ guest ,’ because when patients come into our facilities , they ’ re typically with somebody , whether that ’ s a spouse , a significant other or a family member . We believe it is as important to engage the support team as much as the patient ,” Lehman explains . “ Our direct to guest technologies are those that we ’ ve put in place to try and engage with guests – whether they are patients or family members--to create a great healthcare experience .”
This includes telemedicine in various forms , a service that became vital when the COVID-19 pandemic began . “ When the COVID-19 crisis hit , we rolled out our direct to guest telemedicine solution across 800 employed providers throughout Kettering Health Network . We saw the number of virtual visits go from 1 % to over 40 % in about two weeks , because our guests didn ’ t want to travel and were concerned about going to the physician ’ s office . We put in place a solution that gave our patients and their family members the opportunity
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