“ We believe it is as important to engage the support team as much as the patient ”
— Andrew Lehman , CIO and Senior VP
individuals or whole teams , as well as move entire support centers to be able to work from home .”
Additionally it had to build the IT infrastructure for testing centers , the COVID units in hospitals , and that of an entire command center that oversees how the network responds to the COVID crisis . They also created supply inventory solutions to assess the number of masks , ventilators and Covid testing reagents they had , and where these were located . “ We had to move so fast ,” Lehman says . “ So much of the COVID response was dependent on information systems and IT .”
IT overcame the clear challenges , having been prepared for some aspects of the crisis because of its ongoing process of digital transformation . “ We have spent the past few years positioning ourselves from an analytics standpoint to be ready for this , and from a digital guest experience , to provide direct to guest technologies . We had put in place platforms to enhance collaboration across the enterprise , like Microsoft Teams . It wasn ’ t like we woke up one morning in March and said , ‘ oh , we ’ ve got to deploy Microsoft Teams .’ We actually started that within the past year . All of these things that we were doing around digital transformation didn ’ t start the day the pandemic was announced , and I ’ m glad they were in place to meet the challenges .”
Strong partnerships were key to implementing solutions like physician-to-physician consultations via telemedicine in the COVID units , which In Touch Healthcare provided . The Doxy . me platform enabled the rapid deployment of telemedicine visits for guests across our employed provider network . Asparia delivered a text messaging service to check whether patients have developed COVID-19 symptoms before coming to an appointment ; this is then followed up by the option of a
21 healthcareglobal . com