CHENMED
“ By using analytics our doctors can optimize the patient experience by providing the right care at the right time in the right amount ,” notes Perras . “ We ’ re able to use algorithms to enhance medication compliance ; to better manage the frequency of both telemedicine and in-person appointments ; and to better predict no show appointments so we can increase patientrelevant touch points to improve diverse quality measures .”
Reacting to the challenges facing medicine in a COVID-19 world , ChenMed has broadened its video telehealth capabilities to give patients easy connects with their physician without having to leave the comfort and safety of their homes . “ Yes , there ’ s a limit to how much a doctor can accomplish during a virtual encounter , concedes Perras . “ But telehealth is considerably better than no encounter at all . The underlying thread is to continue optimizing all touch points with our patients .”
We keep finding smart ways to use technology to reduce friction across systems . We keep making it easier for primary care providers to better meet patient needs , while investing substantially less time doing administrative work .
Infrastructure in the Cloud ChenMed formulated a multi-year plan to migrate from a monolithic , tightly coupled , on-premise solution to microservice-based cloud implementation giving it the flexibility to scale its infrastructure .
Now 100 percent Cloud-based , its last data center was closed in January 2020 . “ We have the agility to pivot quickly ,” adds Perras . “ Our CareSuite Platform , the next generation of our EMR , was rolled out to physicians across the organization . We ’ ve got the capability to do the input monitoring and maintenance to make sure those
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