Richard Queen , Director of Data Solutions at Memorial Health in Ohio , tells us how they are using technology to drive valuebased care
MEMORIAL HEALTH SYSTEM
Richard Queen , Director of Data Solutions at Memorial Health in Ohio , tells us how they are using technology to drive valuebased care
WRITTEN BY : LEILA HAWKINS
PRODUCED BY : JAMES BERRY
Richard Queen describes himself as a “ tech geek ”, who ’ s spent the majority of his career in healthcare , focused on finding ways to close care gaps , reduce costs and overall , improve patient outcomes . He joined Memorial Health System , a healthcare provider in Marietta , Ohio , because he was drawn by their innovation . “ Their administrative team has an entrepreneurial mindset , more so than any hospital system I ’ ve ever seen before ,” he says .
As an example , he cites the fact that the hospital hosts a healthcare software company MedOne Systems within its four walls . “ We call it the ‘ innovation center ’. They ’ re currently writing a custom electronic medical record application called BOLT , which bolts on to our underlying electronic medical record ( EMR ). We ’ re rolling this out to all of our ambulatory and inpatient clinics to make provider time more productive . How many hospitals can you say have a tech company within their premises ?” he asks .
As Director of Data Solutions , Queen is helping to improve workflow efficiency through a quadruple aim : the provider experience , the patient experience , population health , and reducing cost . “ The last two are about value-based care ,” he says . “ That is the focus of everything we design , even from a technological standpoint , including better managing chronic diseases , ensuring patients receive preventative care , and designing solutions to be more cost effective .”
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