WORKFORCE OPTIMISATION
“Critical planning and supply and demand should become more proactive , rather than firefighting ”
ROBERT CROSSMAN DIRECTOR , WORKING TIME SOLUTIONS
" Cost and productivity used to be top of the list , now the focus is a lot more around wellbeing , brand fairness and engagement . We ' ve worked with nine UK ambulance services , looking at roster reviews , giving them the tech and expertise to redesign their shift patterns , whereas previously they had challenges around engagement . We ’ re seeing a lot more transparency these days and I think tech ’ s certainly facilitating that ."
A lot of traditional workforce management has been around driving payroll , time and attendance , focusing on enforcing rules on lateness for instance , rather
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