WORKFORCE OPTIMISATION
than empowering staff . Along with issues surrounding legislation and compliance , Crossman and his team identified a gap in the market in terms of forward planning . " You can get situations where people just aren ' t able to design or implement new working practices , and end up with lots of spreadsheets to support more traditional systems , lots of overtime , and agency working issues with quality and cost , with a real lack of focus on forward planning , and too much admin " he says .
However technology , and increased access to data and functionality can improve these
92 April 2021