WORKFORCE OPTIMISATION
“ Cost and productivity used to be top of the list , now the focus is a lot more around wellbeing , brand fairnes and engagement ”
ROBERT CROSSMAN DIRECTOR ,
WORKING TIME SOLUTIONS processes . " Clearly a lot of healthcare is very stretched , but we also see some opportunities , where resources aren ' t as well placed as they could be . In some areas there needs to be a big rethink of what we call supply and demand ." He says there are three main areas to focus on : co-designing new working practices , planning ahead , and increased selfmanagement . " The workforce is key , and particularly in healthcare where it ' s a very personal kind of industry . Staff should be empowered in planning and management , ensuring there ’ s trust and choice .
" In terms of forward planning , critical planning and supply and demand should become more proactive , rather than firefighting . We ’ ve got technology now that enables you to see how your demand is evolving and how your supply aligns to that , so we can spot the risks before they become serious issues .
" Finally , increased self-management " he adds . " Automation for holiday swaps , TOIL , and the choice of the hours that you work . In my experience , people ’ s needs change a lot , and things have moved from the 9-5 norm to people wanting something more flexible , while still providing the kind of cover and demand needed for patients ."
" The more automation and selfmanagement of working time you can give to people , the better - it ' s all about trust , empowerment and choice ."
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