MSDH
“ There were just too many procedural black boxes within the organisation,” Kane explains.“ People knew that whenever they needed to get new printer ink, they emailed so-and-so and then it just happened – or didn’ t happen. That’ s the magic of the black box.”
The move towards IT service management has not just been about efficiency, however; it’ s also been about gaining valuable insights into the organisation’ s operations. Kane is particularly excited about the data analytics possibilities this shift will bring.
“ As a manager, it’ s not about being overly Big Brotherish; it’ s not about finding the people who aren’ t doing the work; it’ s just about making things better,” he emphasises.“ There’ s so much good organisational data that will help us improve all of our other processes.” the entire organisation, moving more systems to the cloud and improving its understanding and management of both hardware and software assets.
Kane is particularly enthusiastic about the potential of IT service management to drive improvements across the agency.“ I’ m particularly excited about IT service management because it provides valuable data and insights into how our organisation operates,” he says.“ It allows us to be more proactive in supporting our customers – the rest of the agency – and ultimately the citizens of Mississippi.”
This initiative aims to streamline internal processes and improve transparency across the organisation.
Enhancing citizen-centric services through telehealth The MSDH’ s technology roadmap also places a strong emphasis on enhancing citizen-centric services.
Telehealth has emerged as a key component of this strategy, particularly in the wake of the COVID-19 pandemic, providing both convenience and cost savings.
“ We have a small number of oncologists who are contracted or full-time employees of the Mississippi Department of Health,” Kane goes on.“ So, telehealth allows us to schedule those doctors across all of our districts.
“ We can’ t afford to hire specialists like oncologists for every county, but with
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