so they’ ve cracked the code on user experience. That’ s a good role model, in my opinion, for what citizen-centric government services can look like.”
Embracing cloud computing Another critical aspect of the department’ s digital transformation is the move towards cloud computing. Kane acknowledges that the agency currently lacks the internal cloud architecture capabilities needed to fully leverage this technology.
“ We’ re looking at a lot more either lift and shift to a cloud environment or modernising systems and moving them to a cloud environment,” he says.
This shift towards cloud computing brings with it new challenges, particularly in the realm of API management and data integration.
“ The more you push to the cloud, the more APIs become a critical piece of your organisation’ s data structure,” Kane notes.“ We need to understand where our data is going
120 April 2025