MSDH
freedom to get in there and say,‘ okay, we know we have to be compliant, but let’ s do it cooler than we currently are’.”
Partnerships: Taking a collaborative approach This balance between compliance and innovation is particularly evident in the department’ s approach to partnerships with technology vendors.
To further enhance citizen-centricity, the MSDH has partnered with Docusign to streamline processes with digital signatures and HIPAA-compliant workflows. This partnership has allowed the agency to reimagine its onboarding process using Docusign’ s Contract Lifecycle Management( CLM) tool.
“ This reduces the‘ black box’ effect where requests go into a different department, and you just hope they get done. Instead, it provides transparency and efficiency, which benefits everyone involved,” Kane explains.
To navigate these challenges, Kane emphasises the importance of strong partnerships with vendors. Rather than viewing them as mere suppliers, he sees vendors as true collaborators in problem-solving. 122 April 2025