process ,” she says . “ They know what patients and colleagues need . Yes , a smart health experience will mean leveraging data to drive insights that can influence outcomes , it will mean building digital platforms , and applying analytics and other emerging technologies – but at the centre of all this is the clinician and the consumer .”
EY does a lot of work with clients thinking through that human experience .
“ Do you have the right digital front door to welcome consumers and help their caregivers navigate the system ? What communications can be automated to help you develop a more consistent relationship with your patients ? Do your care pathways factor in consumer preferences and social determinants of health to help achieve the desired outcomes ? By incorporating the human experience lens , you can accomplish the quadruple aim of improved patient experience and provider experience , improved outcomes , and lower costs ,” she says .
EY is helping health IT decision-makers to understand that as healthcare systems integrate , they have an opportunity to
ERNST & YOUNG IS ONE OF THE BIG FOUR ACCOUNTING FIRMS AND EMPLOYS OVER 200,000 PEOPLE ACROSS 150 COUNTRIES .
“ We help clients strengthen their foundation to become financially sustainable , while also helping them shift toward new care delivery models ”
ALOHA MCBRIDE , GLOBAL HEALTH LEADER , EY
112 March 2023