The simple sharing of information is difficult , time-consuming , and expensive . This is exacerbated for nonprofit organisations that have to enter duplicated information across multiple systems to receive payment for services .”
Building meaningful relationships between patients and healthcare professionals at WestCare Foundation In 2015 , Ortbals started at WestCare as Chief Information Officer , later taking on the role of Chief Financial Officer position and the additional responsibility of Executive Vice President .
Working in the healthcare sector , his biggest lesson has been in developing assessment tools that foster meaningful encounters between providers and patients .
“ These encounters are necessary to identify patient challenges to achieve overall wellness successfully ,” explains Ortbals . “ For WestCare , this looks like assessing the patient ’ s current life regarding the social determinants of health : healthcare , economic stability , education , social and community context , neighbourhood and built environment . Each of these factors plays a vital role for a patient with mental health and / or substance use disorders .”
Over Ortbals ' career , he has learned to be a results-oriented leader . He uses his background in accounting and information security for a unique perspective , while still welcoming innovative ideas . Ortbals is dedicated to installing a high morality and fairness culture across WestCare and leads by example . For those joining the healthcare sector , his advice to them is to embrace new technology .
“ The healthcare sector is rewarding and full of endless opportunities to serve your community ,” he says . “ One thing to note is that you can never get too comfortable with how you do something , as you must be willing to use the everchanging technology that enables quality patient care . This means continually learning and growing because every healthcare job will inevitably evolve alongside healthcare and technology .
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