VCU SCHOOL OF DENTISTRY
1893 Founded in Richmond , Virginia
VCU School of Dentistry is one of five health science schools at VCU
“ Prior to our relationship with Intiveo , there was a lot of manual work involved in patient communications ,” said Canaday . “ A front desk administrative staff member had to call or email a patient to confirm that they ' re coming in , remind them of appointments , handle cancellations , and reschedule appointments . Intiveo replaces all of that for patients signed up in our EHR system for automatic appointment reminders .”
Patients can now also automatically confirm or cancel appointments quickly from their mobile phone . It has also allowed them to optimise appointment scheduling . Front-office staff can now quickly scan the appointment book to see if chairs are available the next day or the remainder of the week . Considering there are over two hundred treatment pods within the school , this helps keep them filled which ensures the school provides care to as many community members as possible which translates to valuable clinical experience for students and residents .
“ The automated communication saves dentists time , clears up space for front-office workers , and helps in reducing the level of no-shows or cancellations ,” said Canaday . “ This is especially important because we have a large community of patients to take care of and having an empty chair isn ’ t good for them or us .”
Ultimately , Canaday brings it back to culture and relationships . He has worked to build and establish a culture within his team that values the importance of internal and external relationships to finding and implementing technological solutions needed to fulfil the mission of the school . This has led them to become integrated within all aspects of the school ’ s operations .
“ We ' ve really integrated ourselves into our environments . We meet regularly with finance and human resources , clinical operations managers , instrument management staff , administrative leadership and even our Dental Implant Committee to gain understanding and create value within each group ,” said Canaday . “ It ’ s about the people and the processes , and also the data created in each area . When you combine the data with relationships built on communications and understanding , you can accomplish incredible things and bring a lot of value to the table .”
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