Caring for employees ' well-being is not just a luxury ; it ' s a wise investment for any enterprise that truly values its workforce . While offering well-being services and Employee Assistance Program ( EAP ) benefits is becoming increasingly popular , few companies provide their employees with on-demand access to professional counselling or medical appointments , guaranteed by the EAP . This lack of immediate access and control over benefits can lead to employee dissatisfaction , resulting in decreased work quality , disrupted workflows , and unexpected turnover .

As Australia ' s leading EAP provider , Converge aimed to enhance service quality and reduce the number of touchpoints between end users and assistance providers . However , the company needed to modernise its legacy system to allow safe system access and accommodate a growing user base . This is where N-iX , a global software development company , stepped in .

N-iX focused on two key areas : web application development and Automation QA .

Our engineers created a solution for the Pegabased CRM system , enabling end users to directly access their EAP accounts and schedule appointments . This integration provided role-based access for employees to utilise benefits while safeguarding the security of the enterprise ' s database .

In parallel , N-iX ' s QA team enhanced the system ' s ability to accurately process event tracking , generate event reports based on user activity and business flows , and automate billing processes . Our custom QA frameworks enabled Converge to streamline routine tasks , data processing , and improve operational efficiency .

N-iX takes pride in our role in optimising processes and assisting Converge and its clients in creating a superior employee experience for their end users . Here ' s what Converge has to say about our ongoing partnership :

“ N-iX ’ s highly skilled consultants have allowed us to build a real partnership that is both collaborative and complementary to our business , truly setting them apart as one of the best in the market . With N-iX , there ' s definitely a technology advantage that we ' ve been able to leverage to our benefit ," shares Fergus Porter , Chief Information Officer at Converge International .

Your business needs a tech upgrade , too ? Speak to N-iX and let us help you transform your business with cutting-edge technologies !

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