“ Everything always comes back to people ,” he adds . It ’ s not the technology that makes us successful , but having the right people .
“ When I look back at earlier parts of my career , in finance , telco and engineering , it was thought that if you throw enough money at a problem then you ’ ll solve it . But that is simply not true . Only when you throw the right people at a problem will you solve it .”
Partner companies vital to Converge success And not just its own people either , but those of important partner companies who continue to help Converge move from its brick-and-mortar EAP model to an omnichannel employee wellbeing service . One of these partners is Amazon Web
Services ( AWS ). ‘ We ’ re now entirely cloud-based ,” says
Porter , “ and AWS is our key partner there .” He adds : “ We migrated away from on-premises providers to AWS , and they have been on-point with everything we needed . Our customer engagement platform is fully hosted within AWS , and this gives us the ability to bring our text , voice and email into a centralised contact management solution in our service centre .”
Porter says AWS has been “ instrumental ”, both in helping it implement and scale the cloud technologies it uses .
“ AWS is incredibly helpful ,” Porter says . “ It invests heavily in customer satisfaction .” Another of its partners is our Ukrainebased development partner , N-IX .
“ They provide highly skilled people , such as web app developers , testers , automation experts ,” says Porter . “ They bring to us the hi-tech end of the business . So if we
178 May 2024