which means simplifying the operating environment . At the time , for example , Providence had over 4,000 disparate computer applications , which hindered their ability to create a great patient and caregiver experience .
So the ' simplify ' strategy looks at how Providence reduces that redundancy by transferring information on to a standardised set of platforms , while having just a few vital applications and processes to serve caregivers and patients .
' Modernise ' sits in towards the middle of Maslow ' s hierarchy and concerns how to leverage modern technology and engineering practices to increase agility . This includes Providence ’ s decision to move from on-premise computing to the cloud , while implementing the use of collaborative tools like Microsoft Office and Teams , and the use of advanced delivery methods like Agile .
At the very top of the hierarchy occupying its capstone is ' innovate ', which concerns the use of advanced computing like machine learning and artificial intelligence to push forward patient care and improve caregiver productivity .
Moore says : " It ’ s really hard to innovate at scale , and to sustain such innovation , if you have counterproductive complexities such as an environment with 4,000 applications , and significant ' technological debt ', and that ' s why we first simplify the environment , then modernise the way that we use and deliver technology , which provides us with the foundation to innovate ."
126 September 2022