PROVIDENCE
“Our impact is HUGE ”
B . J . MOORE CIO & EVP OF REAL-ESTATE STRATEGY OPERATIONS , PROVIDENCE
The problem : Employee Burnout As Providence was the first health system to have received the first known COVID patient in the US , they have been under the intense strain of the pandemic for longer than any other US health system . Consequently , their caregivers – who had been on the frontline from the very beginning – were labouring under the long hours and days with no relief in sight .
As Providence caregivers were delivering COVID care to their communities there was , as we all know , a lot of non-COVID related care that was deferred . Finally , as COVID began to wane , these deferred patients started to stream into the system , which led to unprecedented caregiver burnout .
" Just like other healthcare systems in the country , we have seen a very high attrition rate and are now really short-staffed , which then reamplifies the level of caregiver burnout ." The demand for care is higher than ever , but the staffing levels are lower than they were before COVID . " So what we are having to ask of our caregivers is unparalleled .”
The Solution : Alleviation and Empowerment through Technology , easing the burden for frontline workers With Providence ' s mission to serve all , especially the poor and vulnerable , the current state of affairs means that they ' re struggling to meet community needs . Within this seemingly despondent situation ,
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