Have smiling , helpful and empathetic employees .
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Have smiling , helpful and empathetic employees .
When patients don ’ t fit into the systems you ’ ve just put in place , everyone in your organization needs to learn how to handle customer concerns and complaints . By simply delivering an apology when something goes wrong or directing patients to officials who can help answer their questions rather than just ignoring their requests changes everyone ’ s day .
28 A pril 2015