CANADA
“ REPORTING , ANALYTICS AND TECHNOLOGY KEEPS EVOLVING AND WE KEEP MOVING WITH THEM ”
– Jason Gomes , Pacific Reach ’ s Director of Information Technology
“ We ’ ve got to be at the forefront . We have to make sure our wireless is top of the line and our backend is solid . We want to make sure the guest experience is the best it ’ s going to be ,” advises Gomes .
“ There ’ s so many facets , even the way in which residents and guests connect . Is it a chargeable thing for the room or is it a free Wi-Fi ? How do we limit it ? Do they want to have tiered wi-fi , or do they want to have a standard ? There ’ s a lot of things like that we have to factor in . I think that it ’ s a good transition from the retirement side as well as into the hotel because you have a better understanding to what people want .
“ We are now looking at implementing more technology for residents , such as front-end kiosks where you ’ ve got a directory , which is a touchscreen and interactive . We are also bringing in guest computers for residents with Skype capabilities as well as making it easier to plan their day by introducing digital signage ”
Health-tech investment Pacific ’ s digital transformation has also impacted its healthcare services when supporting residents at its facilities . From outstanding medical documentation , to the transformation of its nurse call systems to become completely location based , residents are now seen quicker ; the safety of residents has increased and any incidents are managed effectively by registered and Licensed Practical Nurses ( LPNs ). “ When we first started , if a patient
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