UCSF HEALTH
16
“ Every patient is unique and they are our number one priority ”
— Jake Limbert ,
Director of Supply Chain Operations that ’ s not really going to work because our cases start at 7:00 a . m . so we need product replenished by 5:00am ,’ for example . In that case , we are able to scale it and tweak it for them .
“ That is a challenge , however , it ’ s also something that we relish . Every patient is unique and they are our number one priority . I think we have to be mindful of where we can standardize and where we can ’ t .”
The opening of the UCSF Benioff Children ’ s Hospital at Mission Bay was not only a key milestone in the institutions ’ history , but it also gave Limbert and his team a fresh slate to drive efficiencies and cost savings . In doing so , the team had two focuses : the first was the customer and the second was generating operational data .
“ First , we determined , having learned from previous successes and failures , what the customer expected from us and what they needed in order to deliver the quality care that our patients deserve ,” explains Limbert . “ We were able to listen and figure out what worked and didn ’ t in the previous care area and then adapt and create new workflows , meaningful periodic automatic replenishment ( PAR ) levels and service level agreements ( SLAs ).
“ Secondly , we built a very robust and intricate set of data ,” he continues . “ In order to
AUGUST 2018