SERVICE NEW BRUNSWICK
in practice that would have a better value for the patients of the province .”
Providing meaningful healthcare Although it was a mammoth task , Dolan and her team successfully achieved these savings by taking a market-driven approach to procurement . But when Service New Brunswick is responsible for the goods and services needed to support the healthcare of around 750,000 people , how did the group balance the need to drive efficiency with the need to provide meaningful , high-quality products and services ?
“ That ’ s the million-dollar-question ,” Dolan says . “ I think the way we achieve that is through our market research . It ’ s important that we ’ re aware of our operations from a public accountability perspective , from the perspective of the client , from the perspective of the supplier , and from the perspective of the patient .”
Operational transformation In 2015 , the government announced that it would merge four shared service
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