they deal with customers ,” Anderson states , “ but let ’ s be honest . What drives change and innovation ? More often than not , it ’ s competitive pressures or financial pressures . Companies always talk about how they want to be better , innovate … but the real commitment from a resourcing perspective , and truly changing your business model , is usually driven by external pressures and the nature of the market . Up until the past few years there haven ’ t been these competitive drivers , and now there are in the US market . Finding out Amazon or JP Morgan are breaking into your industry … that might start driving some change .”
Anderson ’ s job is to help healthcare companies compete against “ the gorillas in the business ”, as he calls them . “ We offer a deeper , broader set of services – we handle , with a high level of competency , everything from front office , voice support , classic call centre , human resource outsourcing , to medical coding .”
For Anderson , it ’ s Intelenet ’ s consultative philosophy that makes the company stand out . The BPO leader works with healthcare businesses to find the best approach for them , as opposed to purely focussing on immediate profit . Free consultations help find the suite of services that will truly benefit a potential client . “ We sit down and do a deep-dive discovery session on potential lines of business we ’ ve identified . Our objective view resonates because it ’ s not just ‘ give all your business to us ’ – our approach is unique .”
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